Health care providers need to manage the demands of the computer while maintaining meaningful interactions with patients. Few providers receive formal training on how to practically achieve this, which may unfortunately result in distracted doctoring, where providers pay more attention to the screen than to the patient in the room.

In this video, we review the literature on the impact of electronic medical record (EMR) use on patient-doctor communication, teach you best-practices for integrating the EMR in a patient-centered way, and share practical tips for you to take back to your trainees and colleagues.

A free version of Breaking Away from the iPatient to Care for the Real Patient: Implementing a Patient-Centered EMR Use Curriculum can be accessed by clicking here.


Alkureishi MA, Lee WW, Lyons MD, Press VG, Imam S, Nkansah-Amankra A, Werner D, Arora VM. Impact of Electronic Medical Record Use on the Patient-Doctor Relationship and Communication: A Systematic Review. J Gen Intern Med. 2015 May; 31(5) 548-560.

Lee WW, Alkureishi MA, Ukabiala O, Venable LR, Ngooi S, Staisiunas DD, Wroblewski KE, Arora VM. Patient Perceptions of Electronic Medical Record Use by Faculty and Resident Physicians: A Mixed Methods Study. J Gen Intern Med. 2016 Nov;31(11):1315-1322.

Alkureishi MA, Frankel R and Lee WW. Patient-Centered Technology Use: Best Practices and Curricular Strategies. In Health Professionals Education in the Age of Clinical Information Systems, Mobile Computing and Social Networks. S Reis, A Shachak, E Borycki (Eds). Elsevier 2017.

Lee WW and Alkureishi MA. The Impact of EMRs on Communication within the Doctor-Patient Relationship. In Distracted Doctoring: Returning to Patient-Centered Care in the Digital Age (pp). P Papadakos and S Bertman (Eds). Springer 2017.