Carl Kirschner, PhD, Organizational/Personal Effectiveness Consultant and Former College/University Dean of Students at SUNY and CUNY, discusses how emotional intelligence can help physicians better treat patients, and describes how best to manage the “difficult patient” by actively listening. This in turn leads to improved diagnoses, a happier patient and less lawsuits.

Dr. Kirschner, received his bachelor’s degree from Queens College with a major in psychology and his doctorate from New York University, specializing in industrial/organizational psychology. He served as Director of Student Support Services for 27 years at Baruch College/CUNY where he was also responsible for crisis intervention and adjudicating conduct infractions.

Dr. Kirschner can be reached at:
Dr. Carl Kirschner, 5 Pettit Drive, Dix Hills, NY 11746

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