GENERAL

How much does the The Doctor’s Channel service cost for physicians, healthcare professionals, and other users?
The Doctor’s Channel is a free service for everyone. There is no charge for continuing medical education (CME).

What topics does The Doctor’s Channel cover?
We cover information of interest to physicians including medical and non-medical information lifestyle to provide physicians with the information they need to enrich their medical knowledge, help address questions from their patients, and enrich their personal lives.

Who creates and reviews the videos on The Doctor’s Channel?
Our team of physicians, writers and doctors like you help to create the content on the Doctor’s Channel. Our clinical content is reviewed and approved by our team of medical editors and physicians. Our CME content is reviewed by the Postgraduate Institute for Medicine.

I lost my password. What do I do?
If you forget your password, go to the Password Reminder.

Do you sell my registration information to other companies?
No, we do not sell your personal information for marketing purposes. To learn more, please review our Privacy Policy.

Can I suggest a topic or story for The Doctor’s Channel to cover?
Yes. If there is a topic or issue that you wish to submit, please e-mail us at editorial@thedoctorschannel.com. We review all feedback, but we may not be able to individually respond to all submissions.

CME QUESTIONS

What is CME?
CME is continuing medical education.

Who needs CME?
CME is required in most states for re-licensing of physicians as well as for maintenance of certification by most specialty boards and for professional appointments in hospitals and other institutions.

How do I get CME credits on The Doctor’s Channel?
After completing a CME video, physicians may receive credits upon completing the posttest. You must register on our site. There is no charge to take the test, to receive credits, or obtain your certificate.

Who is the accredited CME provider for The Doctor’s Channel?
Each CME activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint sponsorship of the Postgraduate Institute for Medicine (PIM). The Postgraduate Institute for Medicine is accredited by the ACCME to provide continuing medical education for physicians.

What is the cost of your CME programs?
There is no charge for continuing medical education. The Doctor’s Channel is a free service for everyone.

How many credits do I receive for completing the CME posttest?
Physicians may receive 0.25 or .50 AMA PRA Category 1 credits for each CME video that you complete, depending on the video.

How do I keep track of my CME credits?
The CME Bank makes it easy to keep track of your CME credits.

Will I receive a certificate in the mail?
No, but you can print a CME certificate directly. The Doctor’s Channel CME Bank will record your completed credits on this site. You may view and print a log of your credit at any time.

VIDEO HELP

How do I make a video?
You'll need to have a device that can capture digital movies—this could be a camcorder, digital camera, or even your cell phone! You copy the movies to your computer, and then you can either upload them as-is or edit them with software such as iMovie or Windows Movie Maker or Final Cut Pro (for the aspiring movie makers out there) to add titles and special effects.

How Do I Upload a Video?
Once you've finished editing your video, made sure it's less than 3 minutes, smaller than 100MB, and in an acceptable format, you're ready to upload it.

1. Log In to your Doctor's Channel account or register for a new account.
2. Click "Upload Videos" in the upper-right-hand corner of any page of The Doctor's Channel.
3. Enter as much information about your video as possible, including Title, Description, and Tags. The more information you include, the easier it is for users to find your video!
4. Click the "Browse" button to browse for the video file. Select the file you want to upload.
5. Click the "Upload Video" button.

What video file formats can I upload?
The Doctor's Channel accepts video files in the .WMV, .AVI, .MOV, .FLV and .MPG file formats.

What aspect ratio should the videos be?
The Doctor's Channel prefers videos to be in the 16:9 (widescreen) aspect ratio, but also accepts videos that are in the 4:3 (standard) aspect ratio.

What should I put in my video description?
To best promote your video, you'll want its description to be both accurate and interesting. The description will be displayed under the video and provide information to your colleagues. Here are a few tips to help you get started:

Your video should stand out from the crowd. Try to determine what content it contains that will help users find it and distinguish it from other videos. Using descriptive language in complete sentences is a good idea.

Give credit when appropriate.
If people don't know the exact title or other keywords associated with your video, they might search the name of a participant or another website where it's featured. Be sure to include as much information as you feel comfortable, but be careful not to include anything that shouldn't be publicly displayed.

What are tags? How do I add them?
Tags are keywords that describe videos. For example, a urology video might be tagged with "urology", "prostate," "bladder," "BPH," and "OAB." Users who are interested in watching urology videos can then search for any of those terms and that video will show up in their search results. Tags help you label videos you upload so that other people can find them more easily.

What type of content should the videos should contain?
Uploaded videos should be educational in content. Users may not upload videos that are advertisements for websites, services or products. User uploaded videos are reviewed by The Doctor's Channel and will be posted upon approval.

How long will my video take to upload?
Depending on your connection speed and the size of the video, it can take anywhere from a few minutes to several hours to upload a video. Generally, if you have a high-speed Internet connection you can expect the upload to take somewhere between 1-5 minutes for every 1MB. However, the experience is different for every user because of the variation in connection speeds.

Why isn't my video showing up in search?
Depending on site traffic, changes to video information can take 8 hours or more to show up in the search index after they've been uploaded, changed, and approved. Please be patient -- the video will show in the search index shortly.

Do I have to sign up to upload videos?
Yes. Since videos are attached to your account, you must sign up as a member to upload videos. Becoming a member also allows you to save videos, create Playlists, and leave comments, among many other features.

How long/large can my video be?
All videos uploaded to The Doctor's Channel have a 100MB file size limit. The longer the video is, the more compression will be required to fit it into that size. For that reason, most videos on The Doctor's Channel are under three minutes long and there is a 3-minute length limit for all videos.

Is there a limit to how many videos I can upload?
We don't have any limit for the number of videos you can upload, and don't foresee adding a ceiling anytime in the future.

What is a Playlist?
Playlists are collections of videos that can be watched on The Doctor's Channel, shared with other people, or embedded into websites or blogs. "Favorites" is your default Playlist, but you can create as many as you want.

How do I make a Playlist?
There are two ways to make Playlists.
From the video watch page:
1. Click on the "Save to Favorites" link under the video you're watching.
2. From the dropdown menu, choose "[Playlist]", and click "ADD." You'll be taken to a page where you can set the properties for your Playlist.
3. Click the "Save Playlist Info" button. You'll be returned to the video watch page and the video will automatically be added to your new Playlist.

From your Account:
1. Go to your Playlists directly by clicking the "Playlists" link in the "Videos" section of the "My Account" page (http://www.thedoctorschannel.com/my_account)
2. Click the "Create Playlist" button and set the properties for your Playlist.
3. Click the "Save Playlist Info" button. You'll be returned to the "My Playlists" page and can begin adding videos.

How do I share a Playlist?
1. Go to the "My Playlists" page (http://www.thedoctorschannel.com/my_playlists).
2. Click on the "Share This Playlist" link of the playlist you want to share.
3. Enter the email addresses of the people with whom you'd like to share the Playlist.
5. Click the "Submit Form" button.

What is a Doctor's Channel "Dueling Doctors" Group?
If you've got a topic or group of topics that calls for a discussion with a larger group of people, you may want to consider creating a Group. Groups allow multiple people to discuss things publicly, post multiple videos that apply to the discussion. As a creator or member of a Group, you can choose to add videos, invite other members, begin conversations and offer comments to the videos and topics that other members have added.

How do I create a Doctor's Channel "Dueling Doctors" Group?
To create a group, follow the steps below:
1. From your account page (http://www.thedoctorschannel.com/my_account) click the "Create A Group" button or click the "My Groups" link on the top right of any page and click the "Create Group" button. This will take you here (http://www.thedoctorschannel.com/group/create).
2. Enter all the relevant information about the group you'd like to create, including title, tags, and description. Many people like to use the description to help define what sorts of conversations and videos their group is intended to have.
3. Choose a group name URL. Make sure the URL you choose is one you'll continue to be satisfied with, as this can't be changed in the future.
4. Select the specific permissions regarding who can see your group, how uploads and postings occur, and how your group icon is created.
5. Click the "Create Group" button.